What we collect, why, and how long we keep it.

What we collect

• Reservation details (pickup, destination, date, passengers, and any notes you add — flight numbers, luggage, special requests).
• Customer contact (name, email, phone) — captured when you reserve online.
• Payment data — processed securely by Stripe; we never store your full card number. Stripe retains a saved card to charge after your trip.
• Driver location during an active ride — only once live driver tracking launches; retained 14 days, then auto-purged.
• Anonymous product analytics via PostHog — page-level events, no PII.

Who sees your trip

The chauffeur assigned to your trip receives your name, phone number, pickup and drop-off addresses, and trip notes — what they need to meet you. Nothing more, and only for your trip.

What we don't do

• Sell your data, ever.
• Send marketing email without your explicit opt-in.
• Track you across other websites.

Who processes your data

We share data only with the vendors that run the service, each under their own privacy terms:

• Stripe — payment processing.
• Resend — transactional email (confirmations, sign-in links, quote replies).
• Microsoft 365 — our business mailboxes (the replies you send us).
• MongoDB Atlas — reservation & account storage.
• Google Maps Platform — address autocomplete.
• Cloudflare — bot protection on our forms.
• Railway — application hosting.
• PostHog — privacy-respecting, anonymous product analytics.
• Sentry — error monitoring, so we find out about site problems before you have to tell us.

Cookies

A handful, all functional: session cookies for staff sign-in areas, a Cloudflare Turnstile cookie for bot protection, and PostHog analytics. No third-party advertising cookies.

Retention

• Reservations: 7 years (tax + dispute resolution).
• Driver location: 14 days, then auto-purged via TTL index.
• Magic-link tokens: 10 minutes, then auto-purged via TTL index.

Your rights

Email us to request a copy of your data, a correction, or a deletion. We respond within 30 days. We honor deletion requests except where we must keep records by law or for completed-transaction accounting.

Children

Reservations are made by adults; this site isn't directed at children under 13 and we don't knowingly collect their information.

This is a plain-language operating policy, not legal advice. We may update it; the current version always lives on this page, dated above.