The questions we get most.

How does pricing work?

Flat rate, quoted in writing before you commit. No surge, no meter-running surprises. Hourly service has a two-hour minimum — $100/hr for the Suburban (up to 6), $70/hr for the Tesla (up to 4). Airport and cruise-port transfers are flat-rate one-way.

Do you do cruise terminals?

Yes — flat-rate transfers to and from Port of Palm Beach, Port Everglades (Fort Lauderdale), and PortMiami. We track ship arrival times and stage before you disembark.

How far ahead should I book?

Same-day reservations are usually fine — most lock within 15 minutes of the request. For peak nights (Hard Rock concerts, Miami GP, Art Basel) book 24+ hours ahead.

Can I cancel?

Yes. Use Manage reservation with your confirmation #, last name, and last 4 of phone — or call. We don't charge cancellation fees right now; the current policy lives in our Terms and may evolve.

Do you handle flight delays?

Yes. We monitor your inbound flight and adjust pickup if it's delayed by 15+ minutes — no extra charge for the wait.

Pets, child seats, oversized luggage?

All accommodated — flag it on the reservation or in a follow-up email. Child-seat anchors are in every Suburban; we have one forward-facing seat available on request.

What payment methods do you accept?

Secure online checkout by card (Visa, Mastercard, Amex, Discover), powered by Stripe — your card is saved at booking with no charge, held once your chauffeur is confirmed, and charged after the trip. Prefer the phone? We can take it that way. Corporate accounts can request NET-15 invoicing (VIP & corporate).

Are you Uber Black or rideshare?

Neither. We're an owner-operator black-car service — every reservation is one private chauffeur, one vehicle, no matching, no shared rides.