The questions we get most.

How does pricing work?

Flat rate, quoted in writing before you commit. No surge, no meter-running surprises. Hourly trips have a two-hour minimum.

How far ahead should I book?

Same-day reservations are usually fine — most lock within 15 minutes of the request. For peak nights (Hard Rock concerts, Miami GP, Art Basel) book 24+ hours ahead.

Can I cancel?

Yes. Use Manage reservationwith your confirmation #, last name, and last 4 of phone — or call. We don't charge cancellation fees in Phase 1; that policy lives in our Terms and may evolve.

Do you handle flight delays?

Yes. We monitor your flight and adjust pickup if the inbound is delayed by 15+ minutes. Flight tracking via AviationStack lights up in Phase 4 — until then we monitor manually.

Pets, child seats, oversized luggage?

All accommodated — flag it on the reservation or in a follow-up email. Child-seat anchors are in every Suburban; we have one forward-facing seat available on request.

What payment methods?

Phone confirmation today; Stripe online checkout in Sub-track 1D. Corporate accounts can request NET-15 invoicing (VIP & corporate).

Are you Uber Black or rideshare?

Neither. We're an owner-operator black-car service — every reservation is one private chauffeur, one vehicle, no matching, no shared rides.