The questions we get most.

How does pricing work?

Every trip is quoted in writing before you commit. No surge, no meter-running surprises. Hourly service has a two-hour minimum — $100/hr for the Suburban (up to 6), $70/hr for the Tesla (up to 4). Airport transfers are priced by distance; cruise-port transfers are a flat rate per port — both one-way.

Do you do cruise terminals?

Yes — chauffeured transfers to and from Port of Palm Beach and Port Everglades (Fort Lauderdale). We track ship arrival times and stage before you disembark.

How far ahead should I book?

Online reservations need at least 3 hours' notice before pickup. Need a car sooner? Call or text (561) 451-5533 and we'll do our best. Same day is often fine beyond that window, but for peak nights (Hard Rock concerts, Miami GP, Art Basel) book 24+ hours ahead.

Can I cancel?

Yes. Use Manage reservation with your confirmation #, last name, and last 4 of phone — or call. We don't charge cancellation fees right now; the current policy lives in our Terms and may evolve.

How do I see or change my reservation?

Two ways in. Easiest: the Manage reservation button in your confirmation email — it signs you straight in. Otherwise go to Manage reservation and enter your confirmation number (it looks like RW-4KD9QA), your last name, and the last 4 digits of your phone.

From there you can:

• Review every detail of the trip
• Change the time, the addresses, or the passenger count
• Add a child car seat or airport meet & greet
• Cancel
• Message your chauffeur
• Watch the car on a live map on pickup day
• Add a tip once the trip is finished

Can I change the pickup time or address after booking?

Yes — online, yourself, right up until the trip starts. Change the time, the addresses, the passenger count, or the extras, and we requote in writing before anything is confirmed. Two limits worth knowing:

• Moving the pickup time itself needs at least 3 hours' notice. Need it sooner? Call or text (561) 451-5533and we'll do our best.
• Once your chauffeur is on the way, the trip locks online — call the office and we'll handle it for you.

When is my card actually charged?

Not at booking. You save a card when you reserve and nothing is charged. When we assign your chauffeur we place an authorization hold for the quoted fare — your bank may show it as pending, but it isn't a charge. The card is charged after the trip is complete, for the final fare. Cancel before the trip and the hold simply releases; your bank may take a few business days to clear it.

How do I know where my chauffeur is?

Open your reservation page on pickup day. Once your chauffeur starts the trip you'll see the car moving on a live map with an arrival estimate, plus their name and a message thread if you need them. For airport arrivals we're already tracking your flight, so a delay moves your pickup automatically — you don't need to tell us.

How do I tip my chauffeur?

After the trip is marked complete, an Add a tipoption appears on your reservation page, and the trip-complete email links straight to it. Choose 15%, 20%, 25%, or any amount you like, and it's charged to the card already on file. Tipping is never required and never added automatically.

I lost my confirmation email. How do I get back in?

You don't need the email. Manage reservationasks only for your confirmation number, last name, and the last 4 digits of your phone. If you don't have the confirmation number either, call or text (561) 451-5533and we'll look it up.

Do you handle flight delays?

Yes. We monitor your inbound flight and adjust pickup if it's delayed by 15+ minutes — no extra charge for the wait.

Pets, child seats, oversized luggage?

All accommodated — flag it on the reservation or in a follow-up email. Child-seat anchors are in every Suburban; we have one forward-facing seat available on request.

What payment methods do you accept?

Secure online checkout by card (Visa, Mastercard, Amex, Discover), powered by Stripe — your card is saved at booking with no charge, held once your chauffeur is confirmed, and charged after the trip. Prefer the phone? We can take it that way. Corporate accounts can request NET-15 invoicing (VIP & corporate).

Are you Uber Black or rideshare?

Neither. We're an owner-operator black-car service — every reservation is one private chauffeur, one vehicle, no matching, no shared rides.